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What Dell Support Thinks of Dell Support

Date: March 29, 2005

Author: Ed Foster

QUOTE: ...Dell technicians would sometimes know right off that a problem required a replacement component, "but we are bound by company policy which prohibits us from dispatching components until we finish the script given us by Dell management,"...

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Article MetaInformation:

Key People:

Key Organizations:

• Dell Computer
• InfoWorld Media Group

Subject & Geographic Categories:

• Businesses & Organizations
  • Industry-Specific Issues
    • Equipment/Devices
      • Computer Hardware
  • Organizational Structure
    • Multinationals

• Computers & Information Technology
  • Computer Industry Issues
    • Technical Support
  • Software (general)

• Personal Finance & Career
  • Personal Finance
    • Consumer Protection/Customer Issues
      • Product Issues
        • Computers

• Asia
  • South Asia
    • India

• [Geography Irrelevant]
• North America
  • United States of America/USA

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