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Credit Card Cos. Watch Own Backs

Date: February 27, 2003
Author: Michelle Delio
QUOTE: The credit card industry focuses too much on reducing its own fraud costs and not enough on protecting consumers.

ABSTRACT: A recent report indicates credit card companies are not warning their customers about security breaches that could lead to identity theft; instead it is often the customers who notify the companies. The report suggests credit card companies' decisions are based on the costs of issuing replacement cards.
--- Kathleen Hom

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