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Telecommunications Research & Action Center (TRAC)

Self Description

August 2005: "The Telecommunications Research & Action Center (TRAC) was founded in 1983 to promote and advocate for the interests of residential telecommunications customers. TRAC has, for almost 20 years, been conducting studies and publishing charts to aid consumers in choosing the correct and most efficient service for their calling needs.

TRAC staff researches telecommunications issues and publishes rate comparisons to help consumers make informed decisions regarding their long distance and local phone service options. TRAC publications include TeleTipsSM Residential and Small Business Long Distance Comparison Charts, Dial-around comparison chart, and a variety of consumer guides on directory assistance services, wireless options, and getting online....

TRAC is a non-profit, membership organization based in Washington, DC that promotes the interests of residential telecommunications consumers.

Third-Party Descriptions

April 2009: 'Increasingly, consumers are getting bundled telephone, cable television, and high-speed Internet service from one provider for an average price of $100 per month. Sounds like a great deal, especially when it can shave hundreds off the amount of money spent on telecom and TV per year. But it doesn’t make sense for everyone, says John Breyault, research director for the nonprofit Telecommunications Research and Action Center in Washington, D.C. “Most bundled packages are based on an all-you-can-eat model,” he says, adding that the majority include unlimited local and long-distance calling, for example, which some customers won’t use. “Many consumers will find that they’re able to save money by buying services individually that more closely meet their needs.”'

May 2007: Phone companies are beginning to charge basic-phone customers for long-distance access, even if they choose not to use the network. 'This is not a unique practice to Verizon,' said John Breyault, a research associate at the Telecommunications Research and Action Center in New York. 'Most of them charge you some sort of fee nowadays. We're concerned because we don't think you should have to pay for something you're not using.'

July 2005: '"It is upside-down and consumers are paying through the nose," says Sam Simon, chairman of the board of the Telecommunications Research Telecommunications Research & Action Center Action Center (TRAC), an advocacy group for residential telecommunications customers.'


RoleNameTypeLast Updated
Cooperation (past or present) Consumer Action (CA) Organization Aug 1, 2005
Researcher/Analyst of Executive Office for Immigration Review (EOIR) Organization Jun 12, 2007
Cooperation (past or present) National Consumers League (NCL) Organization Aug 1, 2005
Organization Head/Leader (past or present) Sam Simon Person Aug 1, 2005

Articles and Resources

Date Resource Read it at:
Apr 16, 2009 10 Things Cable Companies Won't Tell You

QUOTE: 2. “raise prices recklessly... Bundling your services can end up costing you more.”

Smart Money
May 03, 2007 Phone companies levy new fee for not making calls

QUOTE: Now some phone companies are adding a new line item to monthly bills: a charge for not making long-distance calls. The category of customers affected by the new fee is the shrinking subset of people who have no-frills home-phone service and don't pay for a long-distance-calling plan.... Verizon spokesman Jim Smith defended the decision to charge customers the $2 fee. "Because what they're helping to do is supporting the network...

News & Observer (Raleigh, North Carolina)
Jul 26, 2005 Phone Fees Called Into Question

QUOTE: While the government requires phone carriers to pay many of these taxes and fees, the decision to pass some of those regulatory compliance costs and property taxes on to customers as line items on their bills is discretionary.

Washington Post