July 2004: Journalist.
Role Name Type Last Updated Employee/Freelancer/Contractor (past or present) New York Times Source Nov 26, 2011 Employee/Freelancer/Contractor (past or present) Washington Post Source Jun 6, 2008
Articles and Resources
Date Fairness.com Resource Read it at: Nov 26, 2011 Sure, Post a Review. But the Last Word Won’t Be Yours (The Haggler)
QUOTE: All the revenue comes from transport companies! With that in mind, should anyone trust the reviews on the site?
New York Times May 21, 2011 A Rave, a Pan, or Just a Fake? (The Haggler)
QUOTE: As a consumer review Web site, Yelp is so big and influential that it has given rise to a small, semi-underground group of entrepreneurs who, for a fee, will post a rave about your company. Others will post a negative review about your rivals. Yes, this is very sneaky, and it’s a continuing problem for Yelp, which is locked in a “Spy vs. Spy”-style contest with fake reviewers.
New York Times Apr 30, 2011 Law Students Lose the Grant Game as Schools Win
QUOTE: [grading at many law schools] all but ensures that a certain number of students... lose their scholarships and wind up paying full tuition in their second and third years...
New York Times Apr 23, 2011 A Customer Who’s Always Satisfied
QUOTE: Obviously, companies are supposed to swap out the fake name and fake blurb with a real customer and a real blurb. But many, as we have seen, do not… But can you imagine, dear reader, companies fighting over a motto that promised the bare minimum of customer service?
New York Times Mar 12, 2011 ‘Complaint Resolved’? Well, Not Exactly
QUOTE: The Austin area’s Better Business Bureau charges consumers $70 a mediation... At minimum, the bureau ought to disclose some of these facts in its online report about PC Drivers Headquarters, right?... The lack of disclosure about the fee only adds to the sense that the bureau is more interested in protecting dues-paying members than in helping consumers, does it not?
New York Times Feb 12, 2011 The Dirty Little Secrets of Search
QUOTE: Does the collective wisdom of the Web really say that Penney has the most essential site when it comes to dresses? ...What he found suggests that the digital age’s most mundane act, the Google search, often represents layer upon layer of intrigue. And the intrigue starts in the sprawling, subterranean world of “black hat” optimization, the dark art of raising the profile of a Web site with methods that Google considers tantamount to cheating.
New York Times Feb 12, 2011 Customer Bites Retailer? That's the Argument
QUOTE: Unless somebody checks the claims’ veracity, he (Richard) said, a seller can earn black marks without doing anything wrong. Worse, because consumers know they can denigrate a seller with impunity, they regard the very threat of negative feedback as leverage — meet my insane demands or I’ll write horrible things about you.
New York Times Nov 26, 2010 A Bully Finds a Pulpit on the Web
QUOTE: as Ms. Rodriguez’s all-too-cursory Google search demonstrated, the company can show up in the most coveted place on the Internet’s most powerful site. Which means the owner of DecorMyEyes might be more than just a combustible bully with a mean streak and a potty mouth. He might also be a pioneer of a new brand of anti-salesmanship — utterly noxious retail — that is facilitated by the quirks and shortcomings of Internet commerce and that tramples long-cherished traditions of customer service, like deference and charm.
New York Times Jun 25, 2010 Cellphone Charges, Rung Up by a Thief (The Haggler)
QUOTE: When a credit card company notices spending patterns way beyond a customer’s norm, it suspends the card until it’s sure the card is in the customer’s possession. Shouldn’t a cellphone company do the same?
New York Times May 21, 2010 Suddenly, the Rating Agencies Don’t Look Untouchable
QUOTE: several major lawsuits against the rating agencies have survived the pretrial phase and might — emphasis on might — end with huge jury verdicts or expensive settlements. In addition, a newly emboldened Congress is on the verge of overhauling financial regulation and could rewrite the rules of the industry. For S.& P., Moody’s and Fitch,...
New York Times May 21, 2010 A Guide to Complaints That Get Results ( The Haggler)
QUOTE: THE HAGGLER asked readers to send their favorite techniques and stratagems for prevailing in consumer disputes, and let’s just say you came through. Loud and clear. And in very large numbers, with some rather novel ideas.
New York Times Sep 06, 2009 Gadget Makers Can Find Thief, but Don’t Ask
QUOTE: many tech companies will not disclose information about the new owners of missing devices unless a police officer calls with a search warrant. Even a request to simply shut down service — which would deter thieves by rendering their pilfered gadget useless — is typically refused.
New York Times Jul 18, 2009 A Matter of Opinion?
QUOTE: Making an argument about the First Amendment, to begin with. Mr. Abrams will contend that S.& P.’s ratings deserve exactly the sort of free-speech protections afforded to journalists, on the theory that a bond rating is like an editorial — an opinion based on an educated guess about the future. And for the same reason you can’t sue editorial writers, Mr. Abrams will argue that you can’t sue a bond rater because the economy went into a free fall that few saw coming.
New York Times Jul 18, 2009 Windfalls for Bankers, Resentments for the Rest
QUOTE: At a time when so many people are struggling with foreclosures and are either unemployed or worried about losing a job, these earnings were bound to stir up some basic questions of fairness....It’s not merely that Americans have, at least temporarily, abandoned the hope that they’ll earn scads of money. It’s the widespread sense that winners in this economy are produced by a game that’s rigged.
New York Times Jun 06, 2008 A Young Artist Who Mostly Draws Attention
QUOTE: Arboleda was released by the police after an hour of questions led to the conclusion that he was way more Andy Warhol than Travis Bickle. He hung the art of the "Assassination" show on Wednesday night. Yesterday, though operating on just a few hours' sleep, he bounced on his feet as he explained the Point of It All.
Washington Post Feb 12, 2005 The Comedians Coalition Finally Gets a Little Respect
QUOTE: Here's a good one: Four hundred stand-up comics form a union and demand a raise. Local club owners say, "That's funny!" so the union threatens picket lines and protests, complete with a giant inflatable rat.
Washington Post Jul 16, 2004 Just One Request: Going to A Concert? Don't Play The Fool.
QUOTE: The Concert Fool is either unglued by music, or drunk, or unaware of the invisible line that separates civilization from anarchy.... He believes that the rules of courtesy have been suspended during showtime, which isn't exactly true.
Washington Post Aug 21, 2002 A New Tactic in the Download War: Online 'Spoofing' Turns the Tables on Music Pirates
QUOTE: "spoof" files have been anonymously posted to the hugely popular sites where music fans illegally trade songs...Recording Industry Association of America, has called it a legitimate way to combat piracy.
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